Reviews for Karl Malone CDJR · page 38

Rick and the crew are the best! They fit to vehicles in their schedule for me and The Costa Vida Team appreciate The Karl Malone Team!

We were in quite a panic when our van completely died. Luckily for us we miraculously managed to break down right in front of the Karl Malone dealership in heber city. The staff and technicians were very, and when above and beyond by finding the part at a cheaper price and proving us with a loner car so we could get a hotel etc. we are very grateful that we broke down when we did. Also the repair on the van was complete and thorough.

They were knowledgeable, courteous and fast. Their service was excellent.

Great service. Always a pleasure. Matt is easy to work with and very knowledgeable

Jacob was fantastic. Super positive and kind person. Really happy with him and would recommend working with him. The sales manager was also very transparent.

Prompt honest service.

Great service and no pressure

Gabe and the rest of the Service team were great to work with. They were ready for me when I arrived and had my truck fixed and back to me in about 5 hours.

My truck was a nightmare situation. In an out of the shop for the past 3+ weeks, a whole list of parts that needed to be replaced in order to get rid of a code shutting down my vehicle. I was getting extremely frustrated in every way thinking I was getting taken advantage of. Every phone call I got back was for another code or another part that needed to be replaced to the point I didn’t believe there was actually these issues going wrong with the car. Sam (service manager) worked extremely hard to get my vehicle back in running condition. He did everything he could to help me out. I walked in there today thinking these guys were just trying to make a dollar off of me. Sam explained everything and every step they went through. My opinion on this dealership has definitely changed after today. Thanks for taking the time in making me feel like I actually got the service I needed. Hopefully I won’t be back anytime soon but in the future would recommend this dealership and service shop.

Great customer service and fixed a recall issue another dealer couldn’t.