Reviews for Karl Malone CDJR · page 16

My 2019 Ram 1500 would not shut off. It has the push button start:stop button. I called Karl Malone in Heber and explained to Mike the service rep. what my issue was. I asked if I can just bring the truck to them now and have it looked at but if I had to leave it, I’d need a ride home. I live about 30 minutes away. Mike said he’d make sure to get me home if needed. I got the truck to them and it was determined that the start/stop switch was bad. They did not have the part on the shelf and would get it from another dealer and have it fixed the following day. Mike took me home and called me the next day by 1:00pm to let me know my truck was fixed and ready for pickup. Thank you Mike for going out of your way to get me home and getting my truck in without an appointment. Thank you Karl Malone for getting my truck fixed and back on the road in such a sort time. Rick Seaver

Excellent service

List: Great service , personable , and time . Cares about the customer

Wyatt was the BEST!!!

Mike, Gabe, and Wyatt were awesome to work with. Took great care of me

What a great store to purchase a vehicle from!!!!

I worked with Justin (Cowboy) when I was shopping for a Jeep, and he was awesome to work with. He got me approved and into a Jeep the same day I reached out. He was quick, helpful, and never made me feel dumb. Super professional guy—I’d definitely go back to him again.

The service department has been excellent. I've had my older truck in several times. They've listened carefully to the issues, diagnosed the problems, and discussed the options on how to proceed. Also, the "dealership price premium" doesn't seem to apply anymore, at least not in Heber.

Efficient and friendly service center. Always a pleasure. Definitely reasonable pricing for a dealership.

Worked with Sam and had a totally easy and awesome experience. Was able to work out a deal in advance as we live in Boise and we drove down and picked up the car totally hassle free. The windshield had cracked unfortunately while they were prepping the car for us but they arranged a replacement with safelite immediately. Highly recommend this dealership and ask for Sam for your salesman. Best car dealership experience ever